【岗位职责】
01. Be accountable for the installation, commissioning, and validation for the mobile robotic equipment;
02. Maintain the relationship with customers and provide technical support to customers, including remote technical guidance or on-site after-sales service etc.;
03. Act as liaison between customers and internal support channels (Sales, PM, R&D) to address any gaps in product usage to improve overall customer experience by continuously collecting feedback from customers and tracking products' status;
04. Cooperate with sales team and pay visit to potential customers by providing on-site technical support;
05. To provide suggestion for relevant operation and training documentation. Provide technical training to the local agents in respect of operating procedures and function of the robotic products;
06. Implement the maintenance for the equipment regularly.
【岗位要求】
1. Bachelor's degree in electrical engineering, mechatronics and industrial robots, or equivalent experience;
2. 5 years' experience in FAE. Min. 2 years’ experience in field application engineering of robotic products or mechanical equipment. Field application engineer working experience for outdoor mobile robots or equipment in golf industry will be highly preferred;
3. Knowledge in mechanical and electrical principles, strong practical operation abilities;
4. Excellent customer relationship manner and the ability to handle difficult situations with diligence. A problem solver and fast learner;
5. Self-motivated, accountable and able to work under pressure;
6. Proven ability to work with and influence cross-functional teams;
7. Willingness to travel around 50% of work schedule mainly to customers in California and surrounding area;
8. Proficient in English communication skills and Chinese is a must;
9. American-born Chinese with permanent residence or with green card in California or surrounding area, or willing to be dispatched to USA with valid visa is a must.
